PSW Launches Ticket Tracker for Real-Time Support Monitoring

To enhance customer experience and improve service efficiency, PSW has introduced the Ticket Tracker feature on its website, enabling users to monitor the status of their support inquiries in real time. This self-service tool empowers traders by reducing reliance on the helpline and ensuring quicker resolutions, significantly improving customer experience.

By streamlining support processes, the Ticket Tracking feature enhances responsiveness, allowing the customer support team to focus on more complex queries while ensuring routine concerns are addressed efficiently. This initiative is a key step in PSW’s ongoing digital transformation, aligning with the global best practices and strengthening compliance with the WTO Trade Facilitation Agreement (WTO-TFA) by fostering greater transparency in trade-related interactions.

Visit: https://www.psw.gov.pk/support