Client Area
Support Center
In 2017, PSW was conceptualized as a transformative initiative, and since then, we’ve been digitalizing Pakistan’s trade – one milestone at a time.
TIMELINE – PHASE II
Lab Management System (LMS)
Date of Completion: Nov, 2022 - GO LIVEPSW's Lab Management System (LMS) is a cutting-edge solution that offers traders and government officials real-time access to test reports and goods' compliance status. This system plays a crucial role in the risk management process for customs and other regulatory agencies. To further streamline operations and enhance efficiency, we are seamlessly integrating laboratories associated with DPP, PCSIR (Karachi), and AARI Faisalabad's GMO Testing Lab into our LMS.
Integration of PSI (Pre-Shipment Inspection) Companies
Date of Integration: Dec 2022 - GO LIVEPSW is proud to announce the successful integration with PSI companies, introducing state-of-the-art technology for the electronic processing of post-shipment inspection documents mandated by the Department of Plant Protection for specific commodity imports into Pakistan. By adopting this system, both PSW and PSI companies will benefit from reduced operating costs while enhancing transparency and regulatory control.
Integrated Risk Management System (IRMS)
Date of Integration: Jun 2023 - GO LIVEPSW’s Integrated Risk Management System (IRMS), designed exclusively for Other Government Agencies (OGAs), seamlessly applies risk-based selectivity principles to streamline cargo clearance and enhance regulatory controls at all seaports. Through a risk-aware culture and advanced technologies, the IRMS empowers better decision-making and performance. It provides an integrated view of crucial data, enabling a holistic approach to risk management.
Ministry of Narcotics Control (MNC)
Date of Completion: May 2023 - GO LIVEPSW’s MNC module facilitates electronic item registration, quota issuance, and Import and Export Permits issuance, all while adhering to the regulatory guidelines of the MNC. Through this advanced automation, relevant MNC officials now have seamless access to operational information, ensuring enhanced efficiency and visibility. This transformation streamlines the entire workflow, minimizing delays and errors and significantly improving the overall experience for all stakeholders.
The Drugs Regulatory Authority of Pakistan (DRAP)
Date of Completion: Jun 2023 - GO LIVEPSW is now fully synchronized with the Drugs Regulatory Authority of Pakistan (DRAP). With PSW's automated connection to DRAP, our primary goal is to expedite the registration and licensing procedures for medicines, alleviating administrative burdens and ensuring strict compliance with regulatory requirements. This collaborative effort enables us to provide a more seamless and transparent experience for pharmaceutical companies, healthcare providers, and all stakeholders involved in the supply and distribution of medicines in Pakistan.
Marine Fisheries Department (MFD)
Date of Completion: May 2023 - GO LIVEPSW has introduced the MFD module, revolutionizing the export-related operations and procedures for the Marine Fisheries Department (MFD). This innovative module facilitates the seamless electronic submission of applications for premises registration, renewal, and amendment requests, streamlining the digital processing and issuance of quality, origin, and health certificates for all MFD consignments.
Mercantile Marine Department (MMD)
Date of Completion: Jun 2023 - GO LIVEPSW has modernized the process of obtaining a Release Order for the import of second-hand vessels in Pakistan. This digitized approach by MMD leverages cutting-edge technology for electronic document processing, adhering to integrated risk management principles. The shift from paper-based documents to electronic versions ensures smoother operations and enhances the overall workflow, streamlining the import process and improving the experience for all stakeholders involved.
Connectivity with China Single Window (GACC)
Date of Completion: June 2024 - In ProgressPSW is enabling seamless connectivity with the China Single Window, facilitating the exchange of trade-related data and documents in electronic format. This paperless data exchange between the Pak-China Single Windows shall mark a significant step towards revolutionizing data exchange processes, streamlining risk management, and expediting border clearance procedures. The enhanced connectivity will foster smoother international trade operations, benefiting businesses and governments alike.
Port Community System (PCS)
Date of Completion: June 2024 - In ProgressPort Community System (PCS) aims to enhance maritime trade operations. This system will optimize cargo handling, significantly increases port operation efficiency, and effectively reduces time and costs associated with cross-border trade. The PCS will be facilitating intelligent and secure information exchange among various stakeholders, including both public and private sectors. This integrated data-sharing approach ensures improved regulatory compliance through a single submission of data, effectively connecting transport and logistics chains.
Sindh Excise Taxation & Narcotics Control
Date of Completion: Jun 2023 - Go LivePSW has Integrated Sindh ET&NC Department with the PSW system and facilitated the automated submission of duties, taxes, and OGA charges, including Sindh Infrastructure Development CESS through Single Declaration (SD). PSW’s ET&NC module provides a reports generation facility for CESS collection.
PSW PHASE 1
Unified Subscription
Date of Completion: June 2021 - GO LIVEAlmost 50,000 PSW users shall have the provision of profile management, renew the subscription, update personal information & association with the bank account for claiming rebate.
The Department of Plant Protection
Date of Completion: Nov 2021 - GO LIVEDPP is now electronically integrated with the PSW system. The issuance of an Import Permit by DPP and the e-Phytosanitary certificate issued by DPP have also been deployed in the system.
Single Declaration – Export
Date of Completion: Nov 2021 - GO LIVESD- Export provides a harmonized set of data requirements to be prescribed so that for an export trade transaction the concerned actors are not obligated to submit the same data repeatedly to different agencies.
API development for integration between PSW and PSQCA
Date of Completion: Jun 2022 - GO LIVEAPI development for integration between PSW and PSQCA has been completed, and integration development between the two sides is also complete.
Integration of Banks
Date of Completion: Nov 2021 - GO LIVE29 commercial banks dealing in international trade finance have been fully integrated with the PSW system. A total of 330,307 Financial Instruments have been received and the total consumed Import Financial Instruments have reached to 123,782 and 115,888 for Export by 29th Apr 2022.
The Trade Information Portal of Pakistan (TIPP)
Date of Completion: Jun 2022 - GO LIVEAlmost 50,000 PSW users shall have the provision of profile management, renew the subscription, update personal information & association with the bank account for claiming rebate. complete features, the Trader/CA will be able to save & review item specifications and GD number will be allocated on SD import submission. PSW & WeBOC Team are in coordination to complete SD-Import (Home Consumption) module APIs to complete rollout.
Integration with Export Development Fund
Date of Completion: June 2022 - GO LIVEExport Development Fund is now integrated with PSW system for the data visibility on EDS collected on exports.
Integration with Animal Quarantine Department
Date of Completion: May 2022 - GO LIVEIntegration with Animal Quarantine Department: The OGA engagement session was held with AQD FP and officers from AQD. SRS Screens were displayed, and discussions were held on the SD filing and OGA-specific data elements. UMS training session held with AQD officials.
Access to WeBOC
To have a smooth transition from the WeBOC system to PSW, the WeBOC software development team has been placed under the administrative control of PSW for coordinated software development. PSW will augment WeBOC’s existing team with additional resources and will also be working closely with the Directorate of Reforms & Automation Karachi for a smooth transition.
Pakistan Single Window Trader Support Centre/Helpdesk
Date of Completion: Jun 2022 - GO LIVEThe establishment of a dedicated PSW Call Center is completed with the provision of UAN, support email configuration with the CRM ticketing system and social media integration of PSW’s Twitter and Facebook accounts.
The Single Declaration for Import
Date of Completion: May 2022 - GO LIVEThe Single Declaration for Import (Home Consumption) has been completed and has been partially rolled out. After the deployment of complete features, the Trader/CA will be able to save & review item specifications and GD number will be allocated on SD import submission. PSW & WeBOC Team are in coordination to complete SD-Import (Home Consumption) module APIs to complete rollout.
The Federal Seed Certification & Registration Department
Date of Completion: Jun 2022 - GO LIVEThe Federal Seed Certification & Registration Department is now electronically integrated with the PSW system. The import permits and release orders will be electronically processed by PSW system.